Return Policy for Kruncles

At Kruncles, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process.

Return Eligibility

You may return most items within 30 days of delivery for a full refund or exchange. To be eligible for a return, items must meet the following conditions:

• Items must be unused, unwashed, and in their original condition with all tags attached
• Items must be returned in their original packaging
• Proof of purchase (order confirmation or receipt) must be provided
• Return must be initiated within 30 days of delivery

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

• Food products that have been opened or consumed
• Items marked as final sale or clearance
• Gift cards and promotional items
• Personalized or customized products

How to Initiate a Return

To start your return process, please follow these steps:

1. Contact our customer service team at returns@kruncles.in or through your account dashboard
2. Provide your order number and reason for return
3. Receive your return authorization and shipping instructions
4. Pack the items securely in the original packaging
5. Ship the package using the provided return label or shipping method

Return Shipping

For returns due to our error (wrong item, defective product, or damaged during shipping), we will provide a prepaid return shipping label at no cost to you.

For returns due to change of mind or sizing issues, customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe delivery of your return.

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or variant, please contact our customer service team. We will process your exchange request and ship the replacement item once we receive your original return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs, at no additional charge to you.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check your bank account and contact your payment provider. If you still have not received your refund, please contact us at support@kruncles.in for assistance.

Questions About Returns

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at returns@kruncles.in. We are here to help make your return experience as smooth as possible.

Store Policy for Kruncles

Welcome to Kruncles! These store policies outline the terms and conditions for shopping with us. By using our website and making a purchase, you agree to comply with these policies.

Ordering and Payment

When you place an order with Kruncles, you are making an offer to purchase products at the listed prices. We reserve the right to accept or decline your order for any reason, including product availability, pricing errors, or suspected fraudulent activity.

We accept the following payment methods:

• Major credit and debit cards (Visa, MasterCard, American Express, RuPay)
• UPI payments and digital wallets
• Net banking
• Cash on Delivery (for eligible orders)

Pricing and Promotions

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We make every effort to ensure pricing accuracy, but errors may occur. If we discover a pricing error on an order you have placed, we will notify you and give you the option to confirm your order at the correct price or cancel it for a full refund.

Promotional offers, discounts, and coupon codes are subject to specific terms and conditions and cannot be combined unless explicitly stated. Promotions are valid while supplies last and may be discontinued without notice.

Shipping and Delivery

We strive to process and ship all orders within 1-2 business days. Delivery times vary based on your location:

• Metro cities: 3-5 business days
• Other urban areas: 5-7 business days
• Rural areas: 7-10 business days

Shipping charges are calculated at checkout based on order value and delivery location. Free shipping is available on orders above a certain threshold as indicated on our website.

Once your order is shipped, you will receive a tracking number via email and SMS to monitor your delivery status.

Product Quality and Safety

At Kruncles, we are committed to delivering high-quality products. All our products undergo strict quality control checks before being shipped. We ensure proper packaging to maintain product freshness and prevent damage during transit.

Our food products comply with all relevant food safety regulations and standards. We clearly label all ingredients, nutritional information, and allergen warnings on our packaging.

Customer Service

Our customer service team is available to assist you Monday through Saturday, 9:00 AM to 6:00 PM IST. You can reach us through:

• Email: support@kruncles.in
• Phone: Customer service number available on our website
• Live chat: Available during business hours
• Contact form: On our website

We aim to respond to all inquiries within 24 hours during business days.

Account Security

When you create an account with Kruncles, you are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect any unauthorized access to your account.

Product Availability

While we make every effort to keep our inventory updated, products may occasionally become unavailable after an order is placed. If this occurs, we will contact you promptly to offer a suitable alternative or provide a full refund.

Intellectual Property

All content on the Kruncles website, including product descriptions, images, logos, and branding materials, is the property of Kruncles and protected by intellectual property laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

Changes to Store Policy

We reserve the right to update or modify these store policies at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website and services constitutes acceptance of any revised policies.

Limitation of Liability

Kruncles shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the product in question.

Governing Law

These store policies are governed by the laws of India. Any disputes arising from these policies or your use of our website shall be subject to the exclusive jurisdiction of the courts in India.

Contact Information

For questions or concerns regarding these store policies, please contact us at:

Kruncles Customer Service
Email: policy@kruncles.in
Website: kruncles.in

Last Updated: September 2026