Kruncles Store Policies

Return & Refund Policy – Kruncles

At Kruncles, we strive to deliver premium-quality dry fruits, nuts, and superfoods. Due to the nature of our products, we follow a strict but fair return and refund policy.

🔁 Returns

  • Due to hygiene and food safety standards, we do not accept returns on edible products once delivered.
  • Returns are only accepted in case of:Damaged packagingIncorrect product deliveredMissing items in the order

📸 Proof Required

To process any return or refund request, customers must provide:

  • Unboxing video (mandatory)
  • Clear images of the product and packaging
  • Order ID and details

👉 Requests without proper proof may not be eligible for approval.

⏱️ Time Frame

  • All issues must be reported within 24 hours of delivery
  • Requests raised after this period may not be considered

💰 Refunds

Once your request is approved:

  • Refund will be processed within 5–7 business days
  • Amount will be credited to the original payment method

🔄 Replacements

  • In case of damaged or incorrect items, we offer free replacement
  • Replacement will be shipped within 2–3 business days after approval

❌ Non-Eligible Cases

We do not offer returns/refunds for:

  • Change of mind
  • Taste preferences
  • Incorrect address provided
  • Delays caused by courier partners

📦 Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not possible

📞 Support

For any issues, contact us:

❤️ Our Commitment

We are committed to ensuring every customer receives fresh, safe, and high-quality products. Your trust matters to us, and we aim to resolve all concerns quickly and fairly.

Contact Us